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Weathertech Canada review: Customer service is terrible

I had to wait almost a month for my order as it had to come out of the US. No concern for the length of time it was taking. Not impressed
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Most Helpful
Review
#1549149 Review #1549149 is a subjective opinion of poster.
Product
Weathertech Canada Floor Liner

Weathertech Canada review in Calgary, Alberta: Lost in shipping

When I called to check where mats were , they said contact UPS . I received 5 next day delivery emails and waited in for 5 days as they required a signature and still have not received mats. UPS do not know where they are , finally waethertec agreed to contact UPS and start tracing.
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Review
#1435388 Review #1435388 is a subjective opinion of poster.
Product
Weathertech Canada Floor Liner
3.0
Details
Walker's line store did not have lazer cut mats to fit the front of our 2011 Silverado so they sold us their universal mats. Merging onto the 407 a few weeks ago, upon acceleration, my gas pedal became trapped under the mat. Pretty horrifying. But.... that's not really...
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Review
#1430091 Review #1430091 is a subjective opinion of poster.

Weathertech Canada review: Terrible,overpriced Product

Got front set for 2017 Journey. Passenger mat with no restraining clips does not fit and leaves a large gap at rear for mud,snow and dirt. Need to re-laser fit. Edges curl and leaves lots of gaps. I would not recommend to anyone. Certainly not up to what is advertised.High priced junk.
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Review
#1170501 Review #1170501 is a subjective opinion of poster.
Product
Weathertech 443771 Auto Floor Mat
Reason of review
Bad quality
1.4
Details
Weathertech Canada review - Terrible Mat fit and louzy costumer service
Weathertech Canada review - Terrible Mat fit and louzy costumer service
I purchased a set of front floor mats for my 2017 Jaguar XE. They took weeks to arrive and when they did unfortunately the fit was awful. There are big gaps around the edges. They absolutely aren't "Custom, laser fit" I got in touch with costumer service via email who...
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Review
#1067444 Review #1067444 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Pay for return shipping
1.0
Details
Weathertech Canada review - Weathertech Floor Liners

Update by user Apr 07, 2017

Lack of response, Zero customer service, Poorly designed product, False claim of protection, Overpriced and under-performed.

Original review posted by user Apr 06, 2017

I purchased a new car and decided to step up and pay a premium for the Weathertech Floor Liners. I paid just over $300.00 Canadian and patiently...
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Review
#1030543 Review #1030543 is a subjective opinion of poster.
Product
Weathertech Canada Floor Liner
Cons
  • Overpriced and underperformed
  • Lack of response
  • Zero customer service
Reason of review
Bad quality
Loss
$150
Preferred solution
Cash back in the form of a prepaid visa
Tags
  • Tony Page
2.4
Details
Weathertech Canada review - All weather floor mats
I purchased all weather floor mats for 2016 Acadia . Nothing came close to fitting . My first thought was that I got the wrong order so I looked at the sales slip that came in the box it reads. 07 + Buick Enclave 1 each 2011+ Toyota Sienna 1 each 07 + Acura 1 each Than...
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Review
#981006 Review #981006 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Pros
  • Fast delivery
Cons
  • 15 percent restocking fee and re shipping cost
Reason of review
Not as described/ advertised
Loss
$57
Preferred solution
Full refund
Tags
  • Floormats
3.3
Details
Purchased both the inside mats and mudflaps fro my 2015 Chev Silverado 3500. Mats fit well in both the front and rear. Issue was the mud flaps fit well but they are not low enough to keep the mud, salt and snow off the running boards so they are very slippery. This is...
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Review
#976550 Review #976550 is a subjective opinion of poster.
Product
Weathertech Mudflap
Cons
  • Follow up to compalint
Reason of review
Not as described/ advertised
Preferred solution
Full refund
2.1
Details
While washing my RAV4 I noticed one shade missing. It was Spring so,yes, l had been driving with my windows down. I installed them myself about two years ago. I called Weather Tech to notify them of the problem. I spoke to the rudest narcissist *** they...
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Review
#951967 Review #951967 is a subjective opinion of poster.
Product
Weathertech Car Sun Shade
Cons
  • Arrogant attitude
  • No customer support on wrong order
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution

Short Review on April 09, 2016

2.1
Details
I bought Weathertech last winter. In warm weather climates the might be fine but they shrink in the cold. Total waste of money.
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Review
#826823 Review #826823 is a subjective opinion of poster.
Reason of review
Bad quality

Contact Weathertech Canada Customer Service

Website:
Mailing Address:
112, Third AVE
OTTAWA, ON K1A1H3
Canada
Phone:
(888) 905-6287
All Weathertech Canada Contacts

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Weathertech Canada
Weathertech Canada
360 reviews
2.2
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Weathertech
Weathertech
360 reviews
2.1
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Weathertech Canada Questions

Weathertech Canada review in Petrolia, Ontario: Poor fit in back seats

Bought weather tech digafit front and second row mats for 2012 Dodge Journey Back seat. Mats have folded over therefor they don't protect carpet they should come up higher and cover sill area and then they would stay in place Very disappointed with these for the amount of money paid Front fit perfectly and I have them in my 2006 Avalanche front and back and are perfect I bought them thru partsengine.ca Sent them a email and received no reply or satisfaction
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Review
#778605 Review #778605 is a subjective opinion of poster.
Pros
  • Ease of install
Cons
  • Quality or the so called lazar fit
Reason of review
Damaged or defective
Loss
$150
Preferred solution
Let the company propose a solution
Tags
  • Floormats