Weathertech Canada
Reviews and Complaints
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Verified Reviewer6 weeks and counting on delivery of product
Preferred solution: Deliver product or service ordered
User's recommendation: be prepared to wait along time for your product to arrive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely disappointed.
- Fast delivery
- Overpriced and underperformed
Preferred solution: Let the company propose a solution
User's recommendation: Don't buy Weathertech do your research
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
- No customer support on wrong order
- Lack of response
Preferred solution: Deliver product or service ordered
User's recommendation: Waste of time and money
Buy some other product
Customer service is terrible
Universal mat safety concern
Lost in shipping
Terrible Mat fit and louzy costumer service
I purchased a set of front floor mats for my 2017 Jaguar XE. They took weeks to arrive and when they did unfortunately the fit was awful.
There are big gaps around the edges. They absolutely aren't "Custom, laser fit" I got in touch with costumer service via email who instructed me to try a reverse flex (flipping the mat inside out for 24 hours) I did this and it had no effect. I sent photos to costumer service and they again instructed me to try with reverse fit once again. I flipped them inside out ant left them for days and the fit was no better.
We verified that the mats sent to me were the correct ones for my vehicle. I emailed them again and they did not respond. Phone messages also went unanswered. I finally got a hold of someone today who informed me that they will refund the mats but I have to pay the shipping.
She actually blamed the carpeting in the car...that It was installed incorrectly (!) and that's why the mat didn't fit - not their fault, the car manufactures fault (!) Insane. So despite the fact that the mats don't fit I get stiffed with the shipping for these pieces of junk.
I expected more from a Canadian company. Very disappointing.
Preferred solution: Pay for return shipping
Terrible,overpriced Product
Weathertech Floor Liners
Lack of response, Zero customer service, Poorly designed product, False claim of protection, Overpriced and under-performed.
They fit the front portion well, but stop about 5 inches too short and don't cover the floor next to the seat. After my first winter with these liners, my brand new carpet in my car is covered in salt stains and needs a major cleaning. I emailed Tony Page, the president at Weathertech Canada at tonyp@***.com and no response. In the past I would normally purchase winter floor mats for about $80.00, and the coverage was better.
So I paid more for a product that did an inferior job from a company that provided zero customer service from their president. I've never taken the time to write a customer review before, but this is what motivates people to write customer reviews.
- Overpriced and underperformed
- Poorly designed product
- False claim of protection
Preferred solution: Cash back in the form of a prepaid visa
All weather floor mats
- Fast delivery
- 15 percent restocking fee and re shipping cost
Preferred solution: Full refund
Weather tech mud flaps
- Follow up to compalint
Preferred solution: Full refund
Window shades
While washing my RAV4 I noticed one shade missing. It was Spring so,yes, l had been driving with my windows down.
I installed them myself about two years ago. I called Weather Tech to notify them of the problem. I spoke to the rudest narcissist *** they employ. "This doesn't happen and I was wrong".
Inquired if I could buy a replacement.
No, had to purchase a new set of either 2 or 4, he didn't know if I could buy two for a RAV4. Talked to my sister to learn she had one blow out as well. Quality and service stinks.
Don't deal with them. Probably better to purchase cheaper stick one.
- No customer support on wrong order
- Arrogant attitude
Preferred solution: Let the company propose a solution
Short Review on April&nbs-04:00;09,&nbs-04:00;2016
Wrong Order Delivered
Ordered floor mats for my 2014 Tahoe in Tan. Waited three weeks and got a box.
Headed to Northern Sask to do some work, no phone service but internet. Opened box to find black mats. Contacted customer service three separate emails to see how to return and get right ones. ABSOLUTELY no response - they just dont care - stuck with the wrong color - mats are great but would never buy from them again - if you have an email customer service PROVIDE IT!!!
I put them into the truck and are using them, what was i supposed to do, if you cant answer the email and tell me what to do with the order. PISSED OFF
- No customer support on wrong order
- No respose to email
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I purchased the cargo liner for my 2020 Kia Telluride. Very disappointed, it slide forward and rubber is thin and feels cheap.
Therefore I ordered my floor mats from TUXMAT, I was very impressed by the quality and fit. Will warn the TELLURIDE FORUM about my experiances.